In the new millennium, there were many changes made to how the Agency approached service provision. Program plans were more person-centered; individual choice and control were promoted. Early Intervention became a home-bound program that focused on family education in a familiar environment. LCARC and other providers across the state began using online mechanisms for reporting incidents, financial planning, budgets, and billing, as well as sharing information about individual plans and progress. The Agency was Qualified as a provider and began preparing assurances for waiver compliance via cost reporting and compliance monitoring.